Customer Support Specialist - Remote Position

Position Overview

We are looking for an empathetic and detail-oriented Customer Support Specialist to help our clients resolve issues and improve their overall experience with our services. You will serve as the first point of contact for customers, providing technical assistance, troubleshooting, and ensuring customer satisfaction.

The ideal candidate should have strong communication skills, a passion for helping others, and experience with customer support platforms like Zendesk or Freshdesk.

Key Responsibilities

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner.
• Resolve technical issues by troubleshooting and providing detailed solutions.
• Collaborate with internal teams to ensure customer needs are met.
• Document customer interactions and issues accurately.
• Provide feedback to improve products and services based on customer input.

Qualifications

• Previous experience in customer support or related field.
• Excellent communication skills, both written and verbal.
• Proficiency with customer support software like Zendesk or Freshdesk.
• Strong problem-solving abilities.
• Ability to remain calm under pressure and handle difficult situations.
• Ability to work independently in a remote environment.

Compensation and Benefits

• Competitive salary: $40,000 - $55,000 per year.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities and allowances.
• Flexible working hours and remote work setup.
• Generous paid time off (vacation, personal, and sick days).

How to Apply

If you're interested in joining our team as a Customer Support Specialist, please complete the full application on our company careers page.